The Resource 50 training activities for administrative, secretarial and support staff, Elizabeth Sansom, Christine Newton, (electronic resource/)

50 training activities for administrative, secretarial and support staff, Elizabeth Sansom, Christine Newton, (electronic resource/)

Label
50 training activities for administrative, secretarial and support staff
Title
50 training activities for administrative, secretarial and support staff
Statement of responsibility
Elizabeth Sansom, Christine Newton
Title variation
Fifty training activities for administrative, secretarial and support staff
Creator
Contributor
Subject
Genre
Language
eng
Summary
This manual of activities is written for support staff - the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. Its all here ... the activity description, target group, objectives, number of par
Member of
Cataloging source
N$T
Dewey number
658.3/12404/076
Index
no index present
LC call number
HF5549.5.T7
LC item number
S26 2007eb
Literary form
non fiction
Nature of contents
dictionaries
Series statement
50 Activities
Label
50 training activities for administrative, secretarial and support staff, Elizabeth Sansom, Christine Newton, (electronic resource/)
Link
http://library.quincycollege.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=320246
Instantiates
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Preface; Introduction; Activity Time Checklist; PART I Orientation; Introduction; Activity 1You Betcha!; Activity 2 Have I Got News for You!; Activity 3 Treasure Trail; Activity 4 The Office Bible; PART II Motivation and Empowerment; Introduction; Activity 5 The VIP; Activity 6 Proud to be Part of the Team; Activity 7 Totally Professional; Activity 8 The Path to Success; Activity 9 How Am I Doing?; PART III Caring for Our Customers; Introduction; Activity 10 How Can I Help You?; Activity 11 I know what you said, but what did you mean?; Activity 12 If I had to choose ..
  • Activity 13 Chants of a LifetimeActivity 14 Right the First Time!; Activity 15 The Promises We Make; Activity 16 Delivering Bad News; Activity 17 Mind Your Language!; Activity 18 Beyond the Call of Duty; PART IV Face-to-Face Communication; Introduction; Activity 19 So what you are saying is ... ; Activity 20 Im Sorry, Ill Ask That Again; Activity 21 Getting My Point Across; Activity 22 No Problem!; PART V Telephone Skills; Introduction; Activity 23 Ring, Ring; Activity 24 Its Me You Want!; Activity 25 My Colleague Can Help You!; Activity 26 Behind the Screen; PART VI Written Communication
  • IntroductionActivity 27 Words, Words, Words; Activity 28 Thats it! Period.; Activity 29 Whats the Difference?; Activity 30 With reference to ... ; Activity 31 The Truth about Sentences; Activity 32 Making an Impression; PART VII Time Management; Introduction; Activity 33 What I Need to Do First; Activity 34 Saying No; Activity 35 The White Rabbit and the Queen of Hearts; Activity 36 Help!; Activity 37 Snakes and Ladders; PART VIII Managing Small Projects; Introduction; Activity 38 Up at the Front; Activity 39 Getting Organized; Activity 40 Keeping Track; Activity 41 What Happens Next?
  • PART IX MeetingsIntroduction; Activity 42 Agenda Setting; Activity 43 Just a Minute!; Activity 44 From Notes to Minutes; Activity 45 What Does It All Mean?; PART X Presentation Skills; Introduction; Activity 46 Investing in Success; Activity 47 Are You Following Me?; Activity 48 In Rehearsal; Activity 49 Im Glad You Asked That!; Activity 50 I Know I Can Do It!
Control code
ocn646512219
Dimensions
unknown
Extent
1 online resource (access may be restricted)
File format
unknown
Form of item
online
Governing access note
Access restricted to subscribing institution
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
eBooks on EBSCOhost
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000116
Label
50 training activities for administrative, secretarial and support staff, Elizabeth Sansom, Christine Newton, (electronic resource/)
Link
http://library.quincycollege.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=320246
Publication
Antecedent source
unknown
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Preface; Introduction; Activity Time Checklist; PART I Orientation; Introduction; Activity 1You Betcha!; Activity 2 Have I Got News for You!; Activity 3 Treasure Trail; Activity 4 The Office Bible; PART II Motivation and Empowerment; Introduction; Activity 5 The VIP; Activity 6 Proud to be Part of the Team; Activity 7 Totally Professional; Activity 8 The Path to Success; Activity 9 How Am I Doing?; PART III Caring for Our Customers; Introduction; Activity 10 How Can I Help You?; Activity 11 I know what you said, but what did you mean?; Activity 12 If I had to choose ..
  • Activity 13 Chants of a LifetimeActivity 14 Right the First Time!; Activity 15 The Promises We Make; Activity 16 Delivering Bad News; Activity 17 Mind Your Language!; Activity 18 Beyond the Call of Duty; PART IV Face-to-Face Communication; Introduction; Activity 19 So what you are saying is ... ; Activity 20 Im Sorry, Ill Ask That Again; Activity 21 Getting My Point Across; Activity 22 No Problem!; PART V Telephone Skills; Introduction; Activity 23 Ring, Ring; Activity 24 Its Me You Want!; Activity 25 My Colleague Can Help You!; Activity 26 Behind the Screen; PART VI Written Communication
  • IntroductionActivity 27 Words, Words, Words; Activity 28 Thats it! Period.; Activity 29 Whats the Difference?; Activity 30 With reference to ... ; Activity 31 The Truth about Sentences; Activity 32 Making an Impression; PART VII Time Management; Introduction; Activity 33 What I Need to Do First; Activity 34 Saying No; Activity 35 The White Rabbit and the Queen of Hearts; Activity 36 Help!; Activity 37 Snakes and Ladders; PART VIII Managing Small Projects; Introduction; Activity 38 Up at the Front; Activity 39 Getting Organized; Activity 40 Keeping Track; Activity 41 What Happens Next?
  • PART IX MeetingsIntroduction; Activity 42 Agenda Setting; Activity 43 Just a Minute!; Activity 44 From Notes to Minutes; Activity 45 What Does It All Mean?; PART X Presentation Skills; Introduction; Activity 46 Investing in Success; Activity 47 Are You Following Me?; Activity 48 In Rehearsal; Activity 49 Im Glad You Asked That!; Activity 50 I Know I Can Do It!
Control code
ocn646512219
Dimensions
unknown
Extent
1 online resource (access may be restricted)
File format
unknown
Form of item
online
Governing access note
Access restricted to subscribing institution
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
eBooks on EBSCOhost
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Stock number
CL0500000116

Library Locations

    • Massasoit Community College Brockton CampusBorrow it
      1 Massasoit Blvd., Brockton, MA, 02301, US
      42.07562679999999 -70.99027629999999
    • Nease Library - Eastern Nazarene College Borrow it
      23 East Elm Ave. , Quincy, MA, 02170, US
      42.271089 -71.012428
    • Quincy College Library Borrow it
      1250 Hancock St. 3rd Fl Rm#347, Quincy, MA, 02169, US
      42.2513682 -70.9962875
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